Report Summary
Banking is being reinvented and the biggest winner is the customer. Bank customers are demanding full-banking service delivery to any new piece of consumer technology they are purchasing, and as a result banks have to adapt or die. A combination of competition from agile challenger banks and FinTech service providers plus regulatory pressure to open up the banking and payment markets is putting pressure on established banks to adopt strategies that place the customer firmly at the centre when designing and deploying new, predominantly digital, financial services.
Author: Goode Intelligence
Publication Date: Oct 03 2017
Number of Pages: 15